Comments on: How Dell treats a million $ customer http://www.mikeonads.com/2008/07/01/how-dell-treats-a-million-customer/ Ramblings about online advertising, ad networks & other techie randomness Sat, 28 Jan 2012 06:27:00 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: dbjohnson http://www.mikeonads.com/2008/07/01/how-dell-treats-a-million-customer/comment-page-1/#comment-42341 dbjohnson Tue, 15 Jul 2008 20:34:12 +0000 http://www.mikeonads.com/?p=264#comment-42341 I've only dealt with Dell from a personal point of view...and can attest that the experience (from their losing my computer sent in for service to only getting service reps with Indian accents so thick they could not be understood) has assured that the likelihood of a new Dell passing my threshold is EXTREMELY unlikely. I’ve only dealt with Dell from a personal point of view…and can attest that the experience (from their losing my computer sent in for service to only getting service reps with Indian accents so thick they could not be understood) has assured that the likelihood of a new Dell passing my threshold is EXTREMELY unlikely.

]]> By: BruceericatDell http://www.mikeonads.com/2008/07/01/how-dell-treats-a-million-customer/comment-page-1/#comment-41144 BruceericatDell Thu, 03 Jul 2008 19:08:12 +0000 http://www.mikeonads.com/?p=264#comment-41144 Mike: you're drawing in some other detractors. @Pwills -- I can tell you that our small business team has seen your comment as well and is looking into it. We certainly aren't trying to give market share to anyone but we do have our own fair share of issues as a company and it's a shame that anyone would have to 'beg' for good service. Not acceptable. We're trying to correct those issues. Shoot me a note directly at bruce_eric_anderson@dell.com if you have something specific that needs handling. Bruceericatdell - twitter Mike: you’re drawing in some other detractors. @Pwills — I can tell you that our small business team has seen your comment as well and is looking into it. We certainly aren’t trying to give market share to anyone but we do have our own fair share of issues as a company and it’s a shame that anyone would have to ‘beg’ for good service. Not acceptable. We’re trying to correct those issues. Shoot me a note directly at bruce_eric_anderson@dell.com if you have something specific that needs handling.

Bruceericatdell – twitter

]]> By: PWills http://www.mikeonads.com/2008/07/01/how-dell-treats-a-million-customer/comment-page-1/#comment-41073 PWills Thu, 03 Jul 2008 01:58:37 +0000 http://www.mikeonads.com/?p=264#comment-41073 Mike: Similar story here. When we were with the "small business" team (called "Gold"), all was great. Quick responses, low prices, friendly reps. Then one day we ordered too much... Bam! Our account was transitioned to an "enterprise" rep, based overseas, who was never around. We literally were not able to order equipment for 3 weeks. Finally after much begging and whining, we were allowed to "downgrade" to our small business team. It seems like someone at Dell is actively trying to eff it up and hand their market share to HP. Might even be a corporate saboteur. Mike: Similar story here. When we were with the “small business” team (called “Gold”), all was great. Quick responses, low prices, friendly reps.

Then one day we ordered too much… Bam! Our account was transitioned to an “enterprise” rep, based overseas, who was never around. We literally were not able to order equipment for 3 weeks.

Finally after much begging and whining, we were allowed to “downgrade” to our small business team.

It seems like someone at Dell is actively trying to eff it up and hand their market share to HP. Might even be a corporate saboteur.

]]> By: BruceericatDell http://www.mikeonads.com/2008/07/01/how-dell-treats-a-million-customer/comment-page-1/#comment-41053 BruceericatDell Wed, 02 Jul 2008 17:30:53 +0000 http://www.mikeonads.com/?p=264#comment-41053 Mike: I've read your post and want you to know Dell is listening -- we hear you and apologize that you've had a bad experience with your sales team. I've escalated this to our management team and they will be in touch to see how we can rectify the situation. Thank you for bringing this to our attention. twitter: Bruceericatdell Mike: I’ve read your post and want you to know Dell is listening — we hear you and apologize that you’ve had a bad experience with your sales team.

I’ve escalated this to our management team and they will be in touch to see how we can rectify the situation. Thank you for bringing this to our attention.

twitter: Bruceericatdell

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